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Privacy Policy & HIPAA Notice of Privacy Practices

Effective Date: May 20, 2026
Last Updated: May 20, 2026

Floweret MD is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy and HIPAA Notice of Privacy Practices explains how we collect, use, protect, and share information when you visit our website, contact us, schedule an appointment, complete intake forms, participate in telehealth services, or receive care through Floweret MD.

Floweret MD provides medical evaluations and follow-up support for qualified Texas patients under the Texas Compassionate Use Program. Floweret MD does not sell cannabis products and does not operate as a dispensary.

This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Information We Collect

Floweret MD may collect information from you when you visit our website, schedule an appointment, complete intake forms, communicate with our team, participate in telehealth visits, or receive services.

This may include:

Name, date of birth, address, phone number, and email address
Appointment and scheduling information
Health history, qualifying condition information, symptoms, diagnoses, medications, and other information you provide for evaluation
Identification or documentation needed to support care, eligibility, or prescription processing
Telehealth visit information and communications with our team
Payment and billing-related information
Website usage information, such as IP address, browser type, device type, pages visited, access times, referring website addresses, and similar analytics data

When information identifies you and relates to your health, healthcare, or payment for healthcare, it may be considered protected health information, or PHI, under HIPAA.

How We Use Your Information

Floweret MD may use your information to:

Schedule and manage appointments
Verify identity and communicate with you about your visit
Determine whether you may qualify for treatment under the Texas Compassionate Use Program
Provide medical evaluations, follow-up guidance, and patient support
Enter eligible prescriptions into the Compassionate Use Registry of Texas, also known as CURT
Communicate with licensed Texas dispensaries when appropriate for prescription support
Provide dosing guidance, renewal reminders, administrative updates, and care-related follow-up
Process payments, refunds, and billing records
Respond to questions, support requests, or patient portal messages
Improve our website, services, scheduling process, and patient experience
Maintain records and comply with legal, regulatory, professional, and healthcare obligations

Floweret MD does not sell cannabis products.

Floweret MD does not sell your protected health information.

How We May Share Your Information

Floweret MD may share your information when permitted or required by law, including with:

The Compassionate Use Registry of Texas, when needed to support an eligible prescription
Licensed Texas dispensaries, when appropriate to help you fill or manage a prescription
Service providers or business associates who help us operate the practice, such as telehealth platforms, scheduling systems, payment processors, secure forms, electronic records, website hosting, communication tools, or patient support systems
Other healthcare providers involved in your care, when appropriate or authorized
Government, licensing, regulatory, public health, or law enforcement authorities when required or permitted by law
You, your parent or guardian if applicable, your legal representative, or another person you authorize

We require service providers and business associates who handle protected health information on our behalf to protect that information as required by law.

Our Legal Duties

Floweret MD is required by law to:

Maintain the privacy and security of your protected health information
Provide this notice explaining our privacy practices
Follow the terms of the notice currently in effect
Notify affected individuals if there is a breach of unsecured protected health information, as required by law

Uses and Disclosures for Treatment, Payment, and Healthcare Operations

Floweret MD may use and disclose your protected health information for treatment, payment, and healthcare operations.

Treatment

We may use and disclose your protected health information to evaluate your condition, provide medical guidance, enter prescriptions into CURT when appropriate, communicate with licensed dispensaries, and coordinate care.

Payment

We may use and disclose your protected health information to process payments, issue receipts, manage refunds, resolve billing issues, and maintain payment records.

Healthcare Operations

We may use and disclose your protected health information to run our practice, improve services, train staff, conduct quality review, maintain records, communicate with patients, manage technology systems, and comply with legal and regulatory requirements.

Uses and Disclosures Required or Permitted by Law

Floweret MD may use or disclose your protected health information when required or permitted by law, including for:

Public health activities
Health oversight activities
Legal proceedings
Law enforcement purposes
Reporting abuse, neglect, or domestic violence when required or permitted by law
Preventing or lessening a serious threat to health or safety
Workers’ compensation or similar programs
Compliance with state medical board, DPS, CURT, or other applicable regulatory requirements

Uses Requiring Written Authorization

Floweret MD will generally obtain your written authorization before using or disclosing your protected health information for purposes not otherwise permitted by HIPAA or applicable law.

You may revoke an authorization in writing at any time, except to the extent Floweret MD has already relied on it.

Floweret MD does not sell protected health information.

Your HIPAA Rights

You have rights regarding your protected health information.

Right to Access Your Records

You may ask to inspect or receive a copy of your medical records. We may charge a reasonable, cost-based fee as permitted by law.

Right to Request Corrections

You may ask us to correct information in your record that you believe is inaccurate or incomplete. We may deny the request in certain circumstances, but you may submit a written statement of disagreement.

Right to Request Confidential Communications

You may ask us to contact you in a specific way, such as by phone, email, text, patient portal, or mail, or at a specific location.

Right to Request Restrictions

You may ask us to limit certain uses or disclosures of your protected health information. We are not required to agree to every requested restriction, except where required by law.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your protected health information.

Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this notice at any time.

Right to Choose Someone to Act for You

If you have given someone medical power of attorney or if someone is your legal guardian, that person may be able to exercise your rights and make choices about your health information.

Right to File a Complaint

You may file a complaint with Floweret MD if you believe your privacy rights have been violated.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Floweret MD will not retaliate against you for filing a complaint.

Telehealth Privacy

Floweret MD provides telehealth services. Telehealth visits, patient messages, scheduling information, billing information, and related medical records may contain protected health information and are handled according to HIPAA and applicable law.

To help protect your privacy during telehealth visits, we recommend that you:

Join your appointment from a private location
Avoid public Wi-Fi when possible
Use a personal device rather than a public or shared device
Use headphones if others are nearby
Keep your device updated and password protected
Avoid recording the visit without permission
Turn off nearby smart speakers or devices that may overhear the visit
Let us know if you have privacy, safety, accessibility, or communication concerns

Website Analytics, Cookies, and Tracking

Our website may use cookies, analytics tools, security tools, embedded content, or similar technologies to understand website traffic, improve functionality, prevent fraud, and measure marketing effectiveness.

A cookie is a small file placed on your device that helps a website function, remember preferences, or understand how visitors use the site.

Because Floweret MD is a healthcare practice, we are careful about how tracking tools are used in connection with health-related pages, forms, and patient information. We do not intentionally use website tracking tools to sell protected health information or to target advertising based on your medical condition without authorization.

If you complete an intake form, schedule an appointment, upload documents, or provide health information, you should submit that information only through the secure forms, patient portal, or approved systems provided by Floweret MD.

You may be able to disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Email, SMS, Phone, and Electronic Communications

By contacting Floweret MD by email, text message, website form, phone, or patient portal, you authorize us to respond using the contact information you provide.

Standard email and SMS may not be fully secure. Floweret MD may use email or text messages for scheduling, reminders, administrative communication, follow-up, renewal reminders, and general patient support unless you ask us not to.

We try to avoid including unnecessary sensitive medical details in routine text messages or standard email when possible.

If you prefer a specific communication method, please let us know.

Payment Information

Floweret MD may use third-party payment processors to collect payment. We do not intentionally store full credit card numbers on our website unless specifically stated by the payment processor. Payment processors may collect and process payment information under their own privacy and security policies.

Third-Party Links

Our website may link to third-party websites, including Texas agencies, licensed dispensaries, educational resources, scheduling platforms, payment processors, social media pages, or other healthcare-related resources.

Floweret MD is not responsible for the privacy practices, security, accuracy, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Public Comments, Reviews, and Social Media

Please use caution when posting comments, reviews, or messages on public platforms such as Facebook, Google, Leafly, Instagram, TikTok, or other social media websites. Information you post publicly may be visible to others and may not be protected in the same way as information submitted through Floweret MD’s secure systems.

Floweret MD may respond to public comments or reviews in a general way, but we do not confirm patient status or disclose protected health information in public responses.

Children and Minors

Floweret MD may evaluate minors only as permitted under Texas law and with appropriate parent, guardian, or legal representative involvement.

Our website is not intended for unsupervised use by children.

Data Retention

Floweret MD retains medical, billing, and business records for as long as required or permitted by applicable law, professional standards, and legitimate business needs.

Security

Floweret MD uses reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, or disclosure.

However, no website, email system, text system, or electronic transmission is completely secure. If you believe your information may have been compromised, please contact us promptly.

Changes to This Notice

Floweret MD may update this Privacy Policy and HIPAA Notice of Privacy Practices from time to time. The updated version will be posted on this page with a new effective date.

When required by law, material changes will apply to information we already have as well as information we receive in the future.

Contact Information

For questions about this notice, your privacy rights, or to file a privacy complaint, contact:

Floweret MD
Attn: Privacy Officer
Dr. Jacqueline Rice-McKenzie
5718 Westheimer Road, Suite 1000
Houston, TX 77057
Phone: (832) 304-8299
Email: contact@floweretmd.com
Website: https://floweretmd.com